Automor AI is a customer management and communications system used by home services, real estate and other small businesses ("clients") to run their customer texting, calls and job tracking. This policy explains what we collect and how we use it, for visitors to this website, for the businesses on Automor AI, and for the customers and leads those businesses contact through it ("end users").
From website visitors and clients: name, business name, email, phone number, the times you prefer to be reached, and, for clients, hours, services and pricing entered during setup, and billing details. Full card numbers are never stored by us. Payments are handled by our payment processor.
About end users, on a client's behalf: names, phone numbers, email addresses, service addresses, appointment and job details, and the content of texts and calls exchanged with the business. This comes from the business entering or importing it, or from an end user contacting the business directly.
Automatically: basic usage and log data needed to run and secure the service.
To answer your inquiry, book and confirm calls with you, run your account, and operate the system for our clients: sending appointment confirmations and reminders, following up on missed calls and inbound texts, answering questions with the help of an AI assistant, tracking jobs, and producing reports.
We do not sell personal information, and we do not use client or end user data for advertising.
Texts from Automor AI. If you give us your mobile number on the Book a Call form and tick the optional text message box, or if you text us first, Automor AI may text you about your inquiry, your call bookings, and your account. The box is optional and is never ticked for you. Consent to receive texts is not a condition of buying anything from us. If you leave the box unticked we contact you by email or phone call only.
Texts from a business that uses Automor AI. Those messages come from a business the recipient already has a relationship with. When an end user calls or texts a business, that contact is their request to receive replies about it. Marketing style messages, such as reactivation offers and review requests, are only sent to end users whose consent the business has recorded.
Reply STOP at any time to opt out. It takes effect immediately, is honored permanently, and is logged. Reply HELP for help, or email hello@getautomor.com. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except vendors who help deliver the message, and only for that purpose.
Only the service providers needed to run Automor AI: cloud hosting and database providers, our text and voice carrier, our email provider, our payment processor, and our AI provider, which processes message content to draft replies. Each receives only what it needs to do its job. We may also disclose information where the law requires it.
We keep data for as long as a client's account is active, so the business has its own records. When an account closes, data is deleted or anonymized within a reasonable period unless the law requires longer retention. Data is encrypted in transit, access is restricted, and we use industry standard safeguards.
You can opt out of texts at any time by replying STOP. End users can ask the business they deal with to correct or delete their information. Website visitors and clients can ask us to export, correct or delete their data by emailing us.
If this policy changes, we will update the date at the top. Meaningful changes are flagged to clients directly.